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Customer Reviews

Urgent Drainage Solutions is rated 4.9 out of 5 from 101 Google reviews. Read what homeowners, landlords and businesses say about our drain unblocking, CCTV surveys and repairs — every review shown exactly as written on Google.

Google Rating

4.9 out of 5

101 Google reviews

How customers rate us on Google

  • 5 stars98 reviews
  • 4 stars0 reviews
  • 3 stars1 reviews
  • 2 stars0 reviews
  • 1 star2 reviews

Google Reviews

Real Reviews From Real Customers Across The East Midlands

Every review on this page was written on Google by a customer and is shown exactly as posted — 92 of our 101 Google reviews include written comments. That includes the few that weren't five stars, along with our replies, so you can see how we handle things when a job doesn't go to plan.

Engineers Customers Mention By Name

  • GinoMentioned in 27 reviews
  • ShaneMentioned in 5 reviews
  • HarrisonMentioned in 1 review

Customer Stories

What Our Customers Say

Filter by the service a customer mentions or by star rating. Tap “Read more” for the full review.

Service mentioned:
Rating:

Showing 18 of 92 reviews.

  • Noel Burton

    3 reviews

    Gino came explained everything to me and was very profesional and extremely polite and respectful Cleared my drain and explained it to me as he did the job He did the job efficiently and as quick as he needed to be Did a great job thank you

    View on Google: review by Noel Burton (opens in a new tab)

  • Vitalija Juškė

    Local Guide · 16 reviews

    Unfortunately, I cannot recommend this company based on our experience. We contacted them during an extremely stressful time while selling our house. We had an active leak that needed to be identified and resolved quickly to avoid delaying the sale. After carrying out a CCTV survey, they were unable to identify the actual source of the leak. Instead, they made assumptions about the cause and told us that the only solution was to replace and reroute a large section of our drainage system. We were provided with a quotation of £6,450 + VAT for extensive works, including a completely new external drainage arrangement, and were told there were no alternative options. Wanting a second opinion before committing to such a significant expense, we contacted another specialist. They carried out their own CCTV inspection, correctly identified the actual source of the leak, and repaired it promptly. The total cost of the repair was just £166 + VAT. The difference between the proposed solution and the actual repair required was astonishing. The original diagnosis proved to be incorrect, and the extensive works we were advised to undertake were completely unnecessary. The experience added enormous stress to what was already a very difficult house sale. We lost valuable time, worried that our sale might fall through, and were left believing we faced a repair bill of several thousand pounds when the problem was ultimately resolved with a straightforward repair. I appreciate that diagnosing drainage issues can sometimes be challenging, but in our case the diagnosis was inaccurate, the recommended works were vastly disproportionate to the actual problem, and the advice we received could have resulted in us spending thousands of pounds unnecessarily. I would strongly encourage anyone facing a similar situation to obtain an independent second opinion before proceeding. Response to the owner: I spoke to you directly by phone, so this wasn't a case of information not being passed on. You were unable to identify the source of the leak and repeatedly told us there were no other options besides the extensive works you quoted, unless we wanted to replace the whole kitchen. A second company carried out another CCTV inspection, identified the actual issue, a failed joint between the shower waste and the main stack, and completed a permanent repair by opening a small section of the ceiling (approximately 15 × 15 cm). They confirmed there were no other issues with our drainage system.

    View on Google: review by Vitalija Juškė (opens in a new tab)

  • Will Longden

    8 reviews

    Speedy and friendly service. Well priced considering urgent fix. Communication good, and no more blocked drain! Kept us well informed of future steps we may have to take but were completely pressure-free.

    View on Google: review by Will Longden (opens in a new tab)

  • Ben Rampton

    6 reviews

    These guys are absolute lifesavers. We’re in a new build house so was surprised when we had a blocked toilet that’s rarely used! Turns out the builders left tools blocking the drain! Gino explained everything that needed doing and showed me what was going on. Also very conscious of our home and being clean, tidy and respectful. Would absolutely recommend.

    View on Google: review by Ben Rampton (opens in a new tab)

  • Craig

    1 review

    ​I needed a private drain CCTV survey undertaking and found Urgent Drainage Solutions online. After a quick call to describe the issue, Gino was incredibly helpful and got us booked in for the very next day. He arrived exactly as promised, talked us through everything he was doing, and clearly explained what he found. Excellent, reliable service.

    View on Google: review by Craig (opens in a new tab)

  • Judit Pipis

    5 reviews

    I would definitely recommend their services. Quick response.No hidden costs. Jino came out same they and resolved the issue in no time. He was very professional and knowledgeable.

    View on Google: review by Judit Pipis (opens in a new tab)

  • florin

    1 review

    They attended after we explained it was a case of a blocked drain outdoors that we needed unblocking , a guy turned up in a van , had a look literally by standing over the open pit , said “drain blocked you speak boss”. Who then called me and insisted the job would cost in region of 900-1000 to fix, bearing in mind apparently this was going to have a full diagnosis and report which usually means a camera put in the drain to see what’s occurring, but no a visual stood up above a overflowing pit apparently sufficed , upon refusal to allow any further works the “boss” became very argumentative very pressuring and insulting to the point of swearing , insisted we must carry out the works otherwise it’ll cost more for someone else to do it , when I asked what equipment he was planning on using the “boss” tried to convince me his plumber was carrying a hydro jetting system in his car (most medium sized vans struggle with the size and weight of these beasts) and didn’t like it when I called him out, upon me saying I was going to report him if he didn’t desist and leave the property his plumber scarpered so quick he left his toolbox behind with its lid open , which upon a glance showed it had some PTFE tape and a couple of pipe cutters inside . I’d recommend anyone to steer clear of this business people, it’s a scam ! Don’t pay them anything

    View on Google: review by florin (opens in a new tab)

  • Jason Newson

    5 reviews

    Great service from these guys. Came out quickly, helped ascertain an issue with the wider sewage network and were honest enough to suggest getting the water company out to fix it, rather than mount up the cost. Friendly, efficient and reasonably priced

    View on Google: review by Jason Newson (opens in a new tab)

  • Frances Massey

    Local Guide · 17 reviews

    Gino offered fast, effective solutions for our issues. Thanks so much for your advice and guidance!

    View on Google: review by Frances Massey (opens in a new tab)

  • Harminder mahey

    1 review

    Very good service and all work completed to high quality. Highly recommended .

    View on Google: review by Harminder mahey (opens in a new tab)

  • Kris G

    1 review

    Glad I went with this company, had another company which could not unblock the drains, these guys came out with all the equipment and cleared the blockage and surveyed the drains. Highly recommend if you want the job done right.

    View on Google: review by Kris G (opens in a new tab)

  • Tony Perkins

    2 reviews

    Great service . Arrived 9pm to unblock drain for a busy pub . The beer is still flowing ! Worked wonders , would thoroughly reccomend !

    View on Google: review by Tony Perkins (opens in a new tab)

  • Brian Pevler

    1 review

    Called yesterday morning regarding a blockage In my elderly mother's upstairs toilet someone came within a couple of hours he couldn't clear it but diagnosed the problem and assured me someone would come later was kept informed and Gino and another chap turned up managed to solve the problem and also found some other issues which needed to be addressed at a later date nice bloke who knows his stuff just waiting for a quote now for the work to be done..Highly recommended.

    View on Google: review by Brian Pevler (opens in a new tab)

74 more to read

This page shows every Google review of Urgent Drainage Solutions that includes written comments, as of 17 September 2026. The rating and review count are Google's own figures. Services are matched from what each reviewer wrote.

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We're based in Southwell, Nottinghamshire, and cover Nottingham, Nottinghamshire, Derbyshire, Leicestershire and Lincolnshire. Our Google Business Profile has our latest reviews and opening hours.

Urgent Drainage Solutions · Southwell, Nottinghamshire

Covering Nottinghamshire · Derbyshire · Leicestershire · Lincolnshire

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